Welcome to The Masalai House! By using our website (https://themasalihouse.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
1. General
- These Terms & Conditions govern your use of our website and services.
- We reserve the right to modify or update these terms at any time without prior notice.
2. Products & Orders
- All our products are subject to availability.
- We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or fraudulent activity.
- Once an order is placed, it cannot be modified. Cancellations are allowed only within 12 hours of purchase.
3. Pricing & Payment
- Prices listed on the website are inclusive of applicable taxes unless stated otherwise.
- We accept secure online payments through third-party gateways. We do not store your payment details.
- In case of a pricing error, we reserve the right to cancel the order and issue a refund.
4. Shipping & Delivery
- Orders are processed within 2-5 business days and delivered as per the shipping method chosen at checkout.
- Delivery timelines may vary due to external factors beyond our control.
- We are not responsible for delays caused by the courier service or unforeseen circumstances.
5. Returns & Refunds
- Returns and refunds are subject to our Return & Refund Policy.
- Only defective, damaged, or incorrect products are eligible for returns within 7 days of delivery.
6. Intellectual Property
- All content, logos, and images on our website are the property of The Masalai House and cannot be used without permission.
7. User Conduct
- You agree not to misuse our website for fraudulent or unlawful activities.
- We reserve the right to terminate access if any misuse or violation of these terms is detected.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our total liability shall not exceed the amount paid for the product in dispute.
9. Governing Law
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of the courts in Chennai, India.
10. Contact Us For any queries or concerns regarding these Terms & Conditions, contact us at info@themasalihouse.com.
Thank you for shopping with The Masalai House!