At The Masalai House, we strive to ensure that your orders reach you in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping process.
1. Order Processing
- Orders are processed within 2-5 business days after confirmation.
- Processing times may vary during peak seasons or due to unforeseen circumstances.
- You will receive an order confirmation email with tracking details once your order is dispatched.
2. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and package weight.
- Free shipping may be available on select orders or during promotional events.
3. Estimated Delivery Time
- Standard delivery: 5-10 business days depending on the location.
- Express delivery: 2-5 business days, if applicable.
- Delivery times may vary due to courier delays, weather conditions, or other external factors.
4. Delivery Locations
- We currently ship across India.
- For international shipping inquiries, please contact us at info@themasalihouse.com before placing an order.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can use this link to track the status and estimated delivery time of your package.
6. Delivery Attempts & Non-Delivery
- Our courier partners will make two to three attempts for delivery.
- If the package is undelivered due to incorrect address or unavailability, it may be returned to us. Re-shipping charges will apply in such cases.
7. Damaged or Missing Orders
- If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and order details.
- In case of missing packages, reach out to us at info@themasalihouse.com, and we will assist you in resolving the issue.
8. Shipping Policy Updates
- We reserve the right to update our shipping policy as needed.
- Any changes will be reflected on this page, and we encourage you to review it periodically.
For any further shipping-related queries, please contact us at info@themasalihouse.com.
Thank you for choosing The Masalai House!