Return & Refund Policy

At The Masalai House, we are committed to delivering the finest quality spice blends and masala products. However, if you are not fully satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Returns Eligibility We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.
  • The return request is initiated within 7 days of delivery.
  • The product is unused, unopened, and in its original packaging.

Please note that due to the nature of our products, we do not accept returns for items that have been opened or used for hygiene and safety reasons.

2. Return Process To initiate a return, follow these steps:

  1. Contact us at info@themasalihouse.com with your order details and reason for return.
  2. Attach clear photos of the damaged or incorrect item.
  3. Our team will review your request and provide further instructions.
  4. If approved, you will receive details on how to return the product.
  5. Once we receive and inspect the returned item, we will process the refund or replacement.

3. Refund Policy Refunds will be processed under the following conditions:

  • If your return is approved, the refund will be issued to your original payment method within 5-7 business days.
  • Shipping charges (if applicable) are non-refundable.
  • If the refund is delayed, please check with your bank before reaching out to us.

4. Replacements & Exchanges If you receive a damaged or incorrect product, we offer free replacements. Contact us at info@themasalihouse.com within 7 days of delivery, and we will arrange for a replacement.

5. Cancellations

  • Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not allowed.
  • Refunds for canceled orders will be processed within 5-7 business days.

6. Non-Returnable Items We do not accept returns for:

  • Opened or used products.
  • Products purchased during promotional sales or discounts.
  • Gift cards or free promotional items.

7. Contact Us For any return, refund, or cancellation inquiries, please contact us at info@themasalihouse.com. Our support team will be happy to assist you.

Thank you for choosing The Masalai House! We appreciate your trust in our products.

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